CHEFS WARDROBE - TERMS AND CONDITIONS
Please read the following important terms and conditions before you buy anything via our website, by telephone or email order. If you are a non-business customer, a summary of some of your key rights is shown at the end of this document.
1. These terms and conditions (“Terms”) set out the basis on which you (“you” or “the Customer”) can place orders for items from Chefs Wardrobe, 20 Hunstanton Close, Rainham, Kent ME8 8RL, telephone number 07787 029734, email: email@example.com (“Chefs Wardrobe”, “we” or “us”) and will apply to any contract between you and us for the sale of goods. Please read these Terms carefully and make sure that you understand them before ordering any product from us whether via our website, telephone, written order or in person. By ordering goods from Chefs Wardrobe you are deemed to have read, understood and accepted these Terms to the exclusion of all other terms and conditions that you seek to incorporate or which are implied by trade, custom, practice or course of dealing which are superseded. No variation of these Terms will be binding unless confirmed in writing by the owner of Chefs Wardrobe in advance. No terms or conditions endorsed on, delivered with, or contained in the Customer's purchase conditions, order, confirmation of order, specification or other document shall form part of the Contract except to the extent that Chefs Wardrobe otherwise agrees in writing.
2. We amend these Terms from time to time. Every time you wish to order goods from us, please check these Terms to ensure you understand the Terms which apply at that time.
3. We reserve the right in our absolute discretion to decline to accept orders or to offer credit terms.
Basis of Contract
4. If you place your order via our website, clause 4.1 to 4.3 apply to you:
4.1 Your order for products from us constitutes an offer by you to purchase the goods subject to these Terms. You are responsible for ensuring that the terms of your order and any applicable specification are complete and accurate. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order or any part of it has been accepted. Our acceptance of your order will take place as described in Clause 4.2.
4.2 We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the products have been dispatched (“Dispatch Confirmation”) at which point, the contract between you and us will be formed. The contract between you and us will only be in respect of those goods set out in the Dispatch Confirmation. Chefs Wardrobe may accept or reject an order at its discretion and without providing a reason.
4.3 If we are unable to supply you with a product ordered, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order in respect of that particular product. If you have already paid for the relevant product and there are no other items contained in your order, we will refund you the full amount as soon as possible including any delivery costs. If your order includes other products that we are able to supply, we will dispatch those products and charge delivery as normal, only refunding you for the cost of the product we have been unable to supply.
5. If you place your order via telephone or in writing (post, email or fax), clauses 5.1 to 5.3 apply to you:
5.1 Your order for products from us constitutes an offer by you to purchase the goods in accordance with these Terms. You are responsible for ensuring that the terms of your order and any applicable specification are complete and accurate. Please note that our receipt of your order by phone or in writing and/or the taking of payment from you for all or any part of it does not constitute our acceptance of your order or any part of it. Our acceptance of your order will take place as described in Clause 5.2.
5.2 Your order shall only be accepted and deemed to be accepted when we dispatch the goods, at which point the contract between you and us shall come into existence. The contract will only be in respect of those goods actually dispatched as set out in the dispatch note which will accompany the goods. We ask that you provide us with your email address when placing your order so that we may confirm our acceptance of your order by sending you an email that confirms that the products have been dispatched.
5.3 If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will not process your order in respect of that particular product. We will endeavour to contact you to inform you of this. If you have already paid for the relevant product and there are no other items contained in your order, we will refund you the full amount as soon as possible including any delivery costs. If your order includes other products that we are able to supply, we will dispatch those products and charge delivery as normal, only refunding you for the cost of the product we have been unable to supply.
6. Rejection by Chefs Wardrobe of an Order, including any communication that may accompany such rejection, shall not constitute a counter-offer capable of acceptance by the Customer.
7. Chefs Wardrobe may issue quotations to the Customer from time to time. Quotations are invitations to treat only. They are not an offer to supply goods and are incapable of being accepted by the Customer.
8. Marketing and other promotional material relating to the goods are illustrative only and do not form part of the Contract.
9. All goods and carriage are subject to VAT at the applicable current rate chargeable in the UK for the time being, except books, children’s clothing and protective boots/wellingtons which are zero rated, which the Customer shall pay.
10. All prices shown are cash prices in sterling. There is no minimum order value.
11. Prices are subject to change at any time. We reserve the right to change the advertised price without notice and goods are invoiced at the price ruling at the time of dispatch of the Customer’s Order. If an error has caused the listed price or description of a product to be incorrect, Chefs Wardrobe shall be under no obligation to honour the incorrect price or order.
12. The price of a product does not include delivery charges, which shall be charged to and payable by the Customer in addition.
13. All goods are subject to availability and we may substitute the goods with newer items or items of comparable or better quality. The images of goods on our website or in our catalogue are for illustrative purposes only. Your goods may vary slightly from the images. Please note that you are responsible for deciding on the suitability of goods offered for any particular purpose and for the consequences arising from any work we undertake on goods at your request. Please note all goods remain Chefs Wardrobe Property until paid for in full together with all other sums due to us under these Terms, known as a lien. Upon payment in full the title to the goods transfer to you
14. Please note that timescales or dates for delivery are approximate only and will vary depending on the availability of goods and your address. Time for delivery is not of the essence. Goods held in our warehouse are usually despatched within 2-3 working days. Please allow extra time for bulky, fragile, heavy or personalised orders, and for deliveries to offshore and remote areas including Northern Ireland, Scottish Highlands, and outside the UK mainland. We shall not be liable for any delay in delivery of the goods that is caused by an Event Outside Our Control (as defined in clause 47) or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the goods. Chefs Wardrobe may deliver the goods in instalments. Any delay in performance or defect in an instalment shall not entitle the Customer to cancel any other instalment.
15. Every effort is made to ensure that goods are delivered by the estimated delivery date, although delivery times cannot be guaranteed.
16. Our delivery terms are currently £9.50 for order values below £100 (excluding VAT) and £0 for order above £100 (excluding VAT). This is subject to change at any time. Please note that, regardless of how you place your order with us, there may be an additional delivery charge for bulky, fragile, heavy or personalised orders, and for deliveries offshore and to remote areas including Northern Ireland, Scottish Highlands and outside the UK mainland which can be confirmed at the time of order.
17. Details of any damages or shortages to deliveries must be reported to us within 24 hours informing us by email at firstname.lastname@example.org or via our website www.chefswardrobe.co.uk. Any claims for non-delivery of items must be confirmed to us in writing within one week of the invoice date.
18. The goods and risks in them will be your responsibility from completion of delivery.
19. Where you have made payment to us including all applicable delivery charges prior to despatch of your goods, you own the goods from the point of despatch. If you hold a credit account with us, you own the goods once we have received payment in full including all applicable delivery charges.
20. We do not currently offer delivery outside the UK.
Payment (Consumers) - This section applies only if you are a consumer
21. If you are a consumer, payment must be made to us at the time of placing of your order in full without deduction or set-off. This does not affect your rights to a refund on cancellation of your order as set out in these Terms or your statutory rights.
Payment (Business Customers) – This section applies only if you are a business customer
22. If you are a business customer who does not hold a credit account with us, payment must be made to us at the time of placing of your order. This does not affect your rights of cancellation of your order as set out in these Terms.
23. If you are a business customer who holds a credit account with us, you shall pay our invoice in full and in cleared funds within 30 days of the date of the invoice. Payment shall be made to the bank account nominated in writing by us. We also accept payment by credit/debit card and PayPal. Time of payment is of the essence. Chefs Wardrobe may set and vary credit limits from time to time and withhold all further supplies if the Customer exceeds such credit limit.
24. If you, being a business customer who holds a credit account with us, fail to make any payment due to us under the contract by the due date for payment (“due date”), then you shall pay interest on the overdue amount at the prevailing rate of interest. Such interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount.
25. You shall pay all amounts due under the contract in full without any deduction or withholding except as required by law and you shall not be entitled to assert any credit, set-off or counterclaim against us in order to justify withholding payment of any such amount in whole or in part. We may at any time, without limiting any other rights or remedies we may have, set off any amount owing to us by you against any amount payable by us to you.
26. All goods are made to a high quality specification. If you are not satisfied with the goods received we offer a money back guarantee when goods are returned to us unused, in perfect condition and in their original packaging, within 28 days of delivery. Please note that items which have been embroidered, altered to a customer specification or ordered specially (including, but not limited to, bespoke clothing and/or non-catalogue equipment) cannot be returned under the money back guarantee unless faulty.
27. Any goods returned which are not in the condition set out above will be rejected and returned to you at your cost with no refund given. Please note we reserve the right to charge a restocking fee for goods returned.
28. You are responsible for the cost of returning the goods to us unless they are faulty or delivered in error. Please contact our Exchanges & Returns department if you are unsure about this or would like any advice upon our procedures.
29. Once returned, all items are processed as quickly as possible, however in some circumstances goods may need to be returned to the manufacturer for a decision on a problem or fault. If a product is deemed to be faulty we will either replace, repair or refund at our option depending on the circumstances and in line with any manufacturer warranties and statutory requirements.
30. Goods supplied are guaranteed in accordance with the terms of the manufacturer's warranty provided with the goods. For goods which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 12 months from delivery, the goods shall conform in all material respects to any sample, their description and to the specification within the order, be free from material defects and of satisfactory quality within the meaning of the Sale of Goods Act 1979, The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015 as applicable. However, this warranty applies to UK mainland only, and does not apply to any defect in the goods arising from:
a. fair wear and tear;
b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
c. if you fail to operate or use the goods in accordance with the user instructions;
d. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
e. any specification provided by you.
31. Except as set out in this clause Chefs Wardrobe gives no warranty and makes no representations in relation to the goods and shall have no liability for their failure to comply with the warranty herein and all warranties and conditions (including the conditions implied by ss 12–16 of the Supply of Goods and Services Act 1982 and ss 13–15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted.
32. We recommend that you use a recorded postal / guaranteed delivery service and obtain a ‘proof of postage’ receipt if using the Post Office, as we do not accept responsibility for goods lost in transit.
33. Please contact us prior to ordering any goods required as samples. Any goods required as samples will be despatched and charged in accordance with these Terms and our current price list. Sample goods not required must be returned within 28 days from receipt and all carriage and packing costs must be borne by you.
34. All weights, measurements and specifications quoted are nominal and subject to manufacturing tolerances. Exact conformity to submitted samples cannot be guaranteed.
35. Subject to clause 36, we will allow you to cancel your order for goods at any time prior to dispatch by contacting our office on email@example.com or by telephone on 07727 029734. Where payment has already been taken in respect of the order, we will process a refund in respect of the goods cancelled within seven business days.
36. Please note that orders for items which are to be embroidered, altered to a customer specification or ordered specially (including, but not limited to, bespoke clothing and/or non-catalogue equipment) cannot be cancelled.
37. Chefs Wardrobe may terminate the Contract or any other contract which it has with the Customer at any time by giving notice in writing to the Customer if:
a. the Customer commits a material breach of the Contract and such breach is not remediable;
b. the Customer commits a material breach of the Contract which is not remedied within 14 days of receiving written notice of such breach;
c. the Customer has failed to pay any amount due under the Contract on the due date and such amount remains unpaid within 30 days after Chefs Wardrobe has given notification that the payment is overdue;
d. or any consent, licence or authorisation held by the Customer is revoked or modified such that the Customer is no longer able to comply with its obligations under the Contract or receive any benefit to which it is entitled.
38. Chefs Wardrobe may terminate the contract at any time by giving notice in writing to the Customer if the Customer:
a. stops carrying on all or a significant part of its business, or indicates in any way that it intends to do so;
b. is unable to pay its debts either within the meaning of section 123 of the Insolvency Act 1986 or if Chefs Wardrobe reasonably believes that to be the case;
c. becomes the subject of a company voluntary arrangement under the Insolvency Act 1986;
d. has a receiver, manager, administrator or administrative receiver appointed over all or any part of its undertaking, assets or income;
e. has a resolution passed for its winding up;
f. has a petition presented to any court for its bankruptcy or winding up or an application is made for an administration order, or any winding-up or administration order is made against it;
g. is subject to any procedure for the taking control of its goods that is not withdrawn or discharged within seven days of that procedure being commenced;
h. has a freezing order made against it;
i. is subject to any recovery or attempted recovery of items supplied to it by a supplier retaining title in those items;
j. is subject to any events or circumstances analogous to those in clauses 38 a-i in any jurisdiction.
39. Chefs Wardrobe may terminate the Contract at any time by giving not less than 2 weeks’ notice in writing to the Customer if the Customer undergoes a change of Control or if it is realistically anticipated that it shall undergo a change of Control within two months.
40. If the Customer becomes aware that any event has occurred, or circumstances exist, which may entitle Chefs Wardrobe to terminate the Contract under clauses 42-43, it shall immediately notify Chefs Wardrobe in writing.
41. Termination or expiry of the Contract shall not affect any accrued rights and liabilities of Chefs Wardrobe at any time up to the date of termination.
Cancellations (Consumers) - This section applies only if you are a consumer
42. If you are a consumer and you place your order online, over the phone, by email or in any other way than in person at our premises, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) you have the right to cancel your order within a period of 14 working days. You must inform us of your wish to cancel in writing either by letter, email or using our online form within a period of 14 working days. The period of 14 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, with a completed Exchange and Returns form as soon as possible after informing us of your wish to cancel. You are responsible for the costs of returning the goods to us unless they were delivered in error or are faulty. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. Please be aware that your right to cancel does not apply to certain goods that we sell, for example items made to your order, such as items which have been embroidered, altered to a customer specification, bespoke clothing and/or non-catalogue equipment.
43. For full details of your rights under the Consumer Contracts Regulations, please contact your Citizens’ Advice Bureau or a solicitor.
Our Liability – This section applies only if you are a consumer.
44. Nothing in these Terms shall limit or exclude our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation;
c. any breach of the terms implied by ss 13–15 of the Sale of Goods Act 1979), (description, satisfactory quality, fitness for purpose and samples), and/or ss 9-14 The Consumer Rights Act 2015 as applicable; or
d. defective goods under the Consumer Protection Act 1987.
45. If you are a consumer, we only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purposes, and subject to clause 48, we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other loss to the extent permitted by law.
46. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the goods are suitable for your purposes.
Our Liability – This section applies only if you are a business customer
47. Nothing in these Terms shall limit or exclude our liability for:
a. death or personal injury caused by our negligence;
b. fraud or fraudulent misrepresentation; or
c. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession).
48. Subject to clause 47, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with our contract with you for:
i. any loss of profits, sales, business, or revenue;
ii. loss or corruption of data, information or software;
iii. loss of business opportunity;
iv. loss of anticipated savings;
v. loss of goodwill; or
vi. any indirect or consequential loss.
49. Subject to clauses 47 and 48, our total liability to you in respect of all other losses arising under or in connection with our contract with you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the goods.
50. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the goods are suitable for your purposes.
Events Outside Our Control
51. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. An Event Outside Our Control is defined in clause 52 below.
52. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
523. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:
a. we will contact you as soon as reasonably possible to notify you; and
b. our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of our goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Other Important Terms
54. We may transfer our rights and obligations under these Terms to another organisation but this will not affect your rights or our obligations under these Terms.
55. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you are a consumer and you have purchased our goods as a gift, you may transfer the benefit of our warranty in clause 26 to the recipient of the gift without needing to ask our consent.
56. This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under Contracts (Rights of Third Parties Act) 1999 or otherwise. However, if you are a consumer, the recipient of your gift of our goods will have the benefit of our warranty at clause 30, but we and you will not need their consent to cancel or make any changes to these Terms.
57. The copyright and other intellectual property rights in all material on our website (including, without limitation, photographs and graphical images) are owned by Chefs Wardrobe or the relevant manufacturer. Manufacturers’ logos and images have been used with the permission of the companies involved. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
58. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable the remaining paragraphs will remain in full force and effect.
59. If we fail to insist that you perform any of your obligations under the Terms or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
60. Any notice or other communication given by a party under these Terms shall be in writing and in English, be signed by, or on behalf of, the party giving it (except for notices sent by email); and be sent to the relevant party at the address set out in the contract.
61. The parties agree that the Terms and any documents entered into pursuant to it constitutes the entire agreement between them and supersedes all previous agreements, understandings and arrangements between them, whether in writing or oral in respect of its subject matter. Each party acknowledges that it has not entered into the contract or any documents entered into pursuant to it in reliance on, and shall have no remedies in respect of, any representation or warranty that is not expressly set out in the contract or any documents entered into pursuant to it. No party shall have any claim for innocent or negligent misrepresentation on the basis of any statement in these Terms or the contract.
Processing of personal data
64. Chefs Wardrobe shall process Protected Data in compliance with the obligations placed on it under Data Protection Laws and the terms of the contract.
65. The Customer shall indemnify and keep indemnified Chefs Wardrobe against all losses, claims, damages, liabilities, fines, sanctions, interest, penalties, costs, charges, expenses, compensation paid to Data Subjects, demands and legal and other professional costs (calculated on a full indemnity basis and in each case whether or not arising from any investigation by, or imposed by, a supervisory authority) arising out of or in connection with any breach by the Customer of its obligations under clauses 62 to 69.
66. Taking into account the state of technical development and the nature of processing, Chefs Wardrobe shall implement and maintain appropriate technical and organisational measures to protect the Protected Data against accidental, unauthorised or unlawful destruction, loss, alteration, disclosure or access.
67. Chefs Wardrobe shall where dealing with a business customer (at the Customer’s cost):
a. assist the Customer in ensuring compliance with the Customer’s obligations pursuant to Articles 32 to 36 of the GDPR (and any similar obligations under applicable Data Protection Laws) taking into account the nature of the processing and the information available to Chefs Wardrobe; and
b. taking into account the nature of the processing, assist the Customer (by appropriate technical and organisational measures), insofar as this is possible, for the fulfilment of the Customer’s obligations to respond to requests for exercising the Data Subjects’ rights under Chapter III of the GDPR (and any similar obligations under applicable Data Protection Laws) in respect of any Protected Data.
68. Chefs Wardrobe shall, in accordance with Data Protection Laws, make available to the Customer such information that is in its possession or control as is necessary to demonstrate Chefs Wardrobe’ compliance with the obligations placed on it under these Terms and to demonstrate compliance with the obligations on each party imposed by Article 28 of the GDPR (and under any equivalent Data Protection Laws equivalent to that Article 28), and allow for and contribute to audits, including inspections, by the Customer (or another auditor mandated by the Customer) for this purpose (subject to a maximum of one audit request in any 12 month period under this clause).
69. On the end of the provision of the Services relating to the processing of Protected Data, at the Customer’s cost and the Customer’s option, Chefs Wardrobe shall either return all of the Protected Data to the Customer or securely dispose of the Protected Data (and thereafter promptly delete all existing copies of it) except to the extent that any applicable law requires Chefs Wardrobe to store such Protected Data. This clause shall survive termination or expiry of the Contract.
Governing Law and Jurisdiction
70. Please note that these Terms are governed by English law regardless of whether you are a consumer or a business customer. This means a contract for the purchase of our goods and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law.
71. However, in terms of jurisdiction:
a. If you are a consumer, then you and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
b. If you are a business, we both agree to the exclusive jurisdiction of the courts of England and Wales.
Indemnity and insurance
72. The Customer shall indemnify, and keep indemnified, Chefs Wardrobe from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by Chefs Wardrobe as a result of or in connection with the Customer’s breach of any of the Customer’s obligations under the contract.
73. The Customer, if a business customer, shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover its obligations under the Contract. On request, the Customer shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.
Summary of some of your key rights if you are a non-business Customer:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give non-business Customers certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these Terms, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
up to 30 days: if your goods are faulty, then you can get a refund;
up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights as a non-business Customer. It is not intended to replace the contract of which these Terms and your order form part which you should read carefully.